Thank you for excellent tech support.

People always write to complain but few seem cowrite to compliment so I’m sending this note after calling for support today.

I had a problem (I thought) with my dock for MacBook Pro Retina. Kevin answered the phone and after some diagnostics said that Landing Zone would replace the dock under warranty.

Much to my embarrassment, as I answered his question about devices I had plugged into the dock, I noticed that the power connector was not fully plugged in. Pushed it in, rebooted, problem solved.

Kevin was polite, didn’t laugh at me even as I laughed at myself, and was definitely willing to walk through my problems until we found a resolution.

This is the second time I’ve called for support and received excellent customer service each time. I appreciate your product and your company.

Most importantly, I hope that Kevin is acknowledged for his patience and customer service attitude.

Thank you
Jay

Fantastic office addition!

I am a highly mobile user and having a way to organize my cables, connections and accessories has simplified my daily work.

I’d highly recommend these docks!

Hard and slow to plug at a daily basis

the plug system does not fit from the first try with the connectors located in both sides of the docking station. That means 30 to 50 seconds of frustration + risk to break and damage the connectors them selves…

The laptop should bet fit a designed space to make the connector location perfectly aligned with the docking station connectors.

I hope this will help