Returns

We hope that your purchase provides you with great satisfaction. But in the event that you are having problems, we are happy to receive your return or provide exchange of wrong orders or faulty models.

To ensure your speediest service please check the model number of your MacBook computer before purchase, and send us the right number as soon as you recognize that any errors have been made.

To arrange a return, please call us at 888-872-3251 or email us at support@landingzone.net
Monday – Friday, 9:00 am – 5:00 pm Pacific Time

Return Policy

We accept returns and exchanges.

Returns:

Our policy lasts 45 days. If 45 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

The LandingZone Customer Service team must first receive and approve your return request.  Once your request is received and approved, we will issue you a return authorization number.

IMPORTANT: Please note that any items returned without an authorization number will be processed on a case by case basis (not recommended).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

There are certain situations where only partial refunds are granted:

Any item not in its original condition or is damaged or missing parts for reasons not due to our error.

 

Refunds:

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and have not received the refund yet, please email us.

 

Exchanges:

We replace items if they are defective, damaged or the wrong order.  If you need to exchange it for the same item or the same item of another size, send us an email and send your item to:

1340 S. De Anza Blvd #102, San Jose, California, US, 95129

Shipping:

To return your product, you should mail your product to:

1340 S. De Anza Blvd #102, San Jose, California, US, 95129