FAQs

The information you are seeking may be online right now. When you see the question you want to ask, click it and the answer will display. Use the index below to browse through Frequently Asked Questions. Choose a topic or model and click the title to see your question(s).

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My MacBook Air_My MacBook Pro_ LandingZones_Audio_External Monitors_
Ethernet_Locking_ Docking_USB 3.0/2.0_ Thunderbolt Devices_
Shipping_ International Store_Win Bootcamp_ Warranty_Wireless
Charging


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DOCK for MacBook Pro with Retina2.0 PRO for MacBook Air2.0 LITE for MacBook Air
1.0 PRO for MacBook AirWhat's the difference?

Search FAQs

What LandingZone product is made for my MacBook Air?

MacBook Airs made in 2010 until June 2012 come in two sizes, 11 and 13 inch. They have a 4 digit and one letter product code located underneath the MacBook Air. Model A1370 is the MacBook Air 11-inch, and model A1369 is the MacBook Air 13-inch released 2010 until June 2012. If your model number contains a A13.. then you will want to purchase a LandingZone 1.0 PRO.

For MacBook Airs released after June 2012, including the most recent June 2013 release, they also come in 2 sizes, 11 and 13 inch. Model A1465 is 11-inch, model A1466 is 13-inch. If your model number contains a A14.. then you will want to purchase a LandingZone 2.0 PRO or a LandingZone 2.0 LITE

All LandingZone models have an accompanying Ethernet driver. For those who have never installed a LandingZone driver, have recently installed a new operating system or updated your operating system, please follow our guides to download a new driver.

A simple size chart
A1370__MacBook Air 2010-June 2012__ 11-inch__LandingZone 1.0 PRO 11-inch
A1369__MacBook Air 2010-June 2012__13-inch__ LandingZone 1.0 PRO 13-inch
A1465__MacBook Air June 2012-current __11-inch __LandingZone 2.0 PRO 11-inch
A1466 __MacBook Air June 2012-current __13-inch __ LandingZone 2.0 PRO 13-inch
Where is my tracking number?

You will receive a tracking number over email as soon as we create a shipping label for your package. It will be sent from UPS QUANTUM VIEW or TNT shipping services. In that email or attached to the email there is tracking information about your package including projected delivery dates, location, and tracking numbers.

International customers may receive Exceptions on their delivery as these packages cross international borderlines. Please be patient. Unless you are contacted by phone by UPS, emailed by us, or have missed delivery, these Exception notifications are informing you the package is crossing into your country.

How do I receive a return tag and ship it back to you?

A return tag will be emailed by our UPS shipping service and will come with the heading UPS QUANTUM VIEW. In this email, you will receive a label that can be printed and attached to the original shipping box with packing tape. Drop it off at any UPS store location near you.

I recently updated to Mavericks and have a LandingZone 2.0. How do I use the Ethernet?

The driver needs to be reinstalled for the current operating system. You will need to download, uninstall the older driver, install the new driver, and add it again to your network connections.

If you have any trouble reinstalling this driver, please let us know.

What product is made for my MacBook Pro with Retina display?

MacBook Pro with Retina display are the most recent model of MacBook Pro computers released by Apple starting in 2012.

They have specific ports and connections not included with the original MacBook Pro. LandingZone supports only the MacBook Pro with Retina display computers at this time.

A simple size chart
A1425__MacBook Pro with Retina display 2012-Oct 2013__13-inch__LandingZone DOCK 13-inch
A1502__MacBook Pro with Retina display Oct 2013-current__13-inch__LandingZone DOCK 13-inch
A1398__MacBook Pro with Retina display June 2012-current__15-inch__LandingZone DOCK 15-inch
I would like to purchase your products. I am currently outside of the United States. How do I go about this?

Please go to International Orders.

What's the difference between USB 3.0 and USB 2.0?

Signal strength and power usage are both different for USB 2.0 and USB 3.0 ports connected to the computer externally and internally inside the computer. Ports on any USB hub will provide less signal strength to the external devices than the computer would. For that reason, the LandingZone 1.0 PRO and 2.0 PRO for the MacBook Air have retained one USB pass-through port. A pass-through port relays most of the signal strength while docking the USB device. Use the pass-through USB port for charging iPhones, iPods or small portable devices. iPads and other larger devices should be charged separately at the wall or through another source, but can be synced through the USB ports on the back or side ports.

2.4 GHz wireless devices, like wireless keyboards and mouse adapters, may not work in close proximity to USB 3.0 devices or hubs. Instead of using a USB 3.0 port, use a USB 2.0 port or a separate USB 2.0 hub for wireless USB devices.

Why is my iPad not charging?

The LandingZone is giving out less power than the iPad is expecting. iPads are set to charge on a larger power source than iPhones and iPods. The power offered through a LandingZone is not enough to trigger the charging symbol. However, it will charge slowly.

If you do not use your computer to charge an iPad, a port on the LandingZone can be used to sync the device to your computer at any time.

Will the Thunderbolt monitor be able to charge my MacBook Air or MacBook Pro with Retina display (2012 or 2013) while it's docked?

The Thunderbolt monitor may come with a power converter between MagSafe and MagSafe 2 connections. This converter will not fit inside the docking station's MagSafe 2 holder.

If you would like to leave the power adapter with the docking station, you will need to purchase a second MagSafe 2 adapter from Apple to keep with your desktop.

What should I know before contacting support?

What model is your LandingZone?

What MacBook Air are you using?
(the model number is located on the underside of your MacBook Air. It is a 4 digit number beginning with A....)

Have you tried the connection while using both the LandingZone power adapter and the MacBook Air's own MagSafe?

Does it work when you restart your computer?

What happens if you put your computer to Sleep before docking?

How do I dock?

Step 1: Remove any plastic lining covering your LandingZone

Step 2: If you use a MacBook case, take it off before you dock

Step 3: Place your closed MacBook computer on the docking station until its back touches the two guide posts

Step 4: Align each external port on the docking station into the corresponding port in the laptop

Step 5: Place your index and middle fingers with both hands on the outside of each opposite wing. Place your right and the left thumbs on top of the closed laptop

Step 6: While using your thumbs and pressing down to hold the laptop in place, push on the wings with each hand to finish docking

How do I undock?

Step 1: Eject all hard disk drives and portable data. If you’ve registered, you can use the unDock App to eject all devices.
Step 2: Close the computer screen or Sleep the computer.
Step 3: Pull the Release Lever in back to detach the LandingZone.

Will the DOCK support A1425 as well as other Retina models?

The DOCK for the MacBook Pro with Retina display supports all models of the MacBook Pro with Retina display including A1425, A1502, and A1398

Are LandingZone products distributed outside the United States?

We are setting up distribution channels through a few European sources. LandingZone products have a distribution channel in Switzerland through Alltron. If you represent a distributor or a reseller and you would like to carry our products, please contact . As LandingZone becomes globalized, we will be able to accept more distribution requests.

Please email if you need to set up a bulk order outside of Switzerland. For orders of less than 5, please go to International Orders.

What do I do if I have installed, uninstalled, and reinstalled the Gigabit Ethernet driver and the Ethernet has not connected at all?

How to Troubleshoot the Gigabit Ethernet Driver Installation

1. Go to http://landingzone.net/download-driver/ and click on "Mac OS X" under "Ethernet for LandingZone 2.0 PRO" or "Ethernet for LandingZone DOCK".

2. Click on "Gigabit v.1.0.0" (for Mavericks OS) or "Gigabit x1.7.0" (for OS X 10.7 - 10.8) to download the Uninstall and Installation files. The file that is downloaded should be called "AX88179.dmg".

3. Run "AX88179.dmg" and a Device with the same name should appear on your Desktop or under Devices in your Finder window.

4. Run the "AX88179_178A_Uninstall_v130" file and enter your computer's password when prompted and press enter. You will not see any characters appear while you are typing. It should say "[Process completed]" when uninstallation is successful.

5. With the MacBook computer separate from the LandingZone, run the installation file "AX88179_178A_v1.0.0.pkg" and restart the MacBook when prompted.

6. After the computer as restarted, dock the MacBook computer to the LandingZone and make sure the ethernet cable and LandingZone power adapter are plugged in. The light on the ethernet port of the LandingZone should light up after a minute or two and the ethernet connection should automatically establish.

7. If the Ethernet connection does not automatically establish, do to "System Preferences --> Network" and see if "AX88179 USB 3.0 to Gigabit Ethernet" appears in the connection list.

8. If not, click "+" below the connection list and select "AX88179 USB 3.0 to Gigabit Ethernet" under the "Interface" list and click "Create". It should now appear in the connections list. Select it and click Apply. The Ethernet connection should establish and will establish automatically from now on.

Where do I find my serial number to register?

1. Open up the LandingZone Release Lever.

2. Look underneath the external ports on either side. This surface is in between the LandingZone base and the sides.

3. It will be located near the LandingZone logo.

Will the LandingZone DOCK for MacBook Pro with Retina display dock two or dual monitors?

The MacBook Pro with Retina display comes with two ports for monitor support, HDMI and Thunderbolt. The LandingZone DOCK supports both of these monitor connections through pass-through connections via an HDMI and a Mini DisplayPort. By utilizing a Thunderbolt to Thunderbolt cable and an HDMI to HDMI cable, you can easily connect to two monitors at the same time.

Some adapters can be used for HDMI or Thunderbolt connections to transfer to DVI or VGA monitors with both HDMI and Thunderbolt connections. Consult Apple for a most recent list of good adapters and order only adapters whose reputation you can trust. Most adapters that work with your computer will work with the LandingZone. Some signal strength may be lost while you're using any external docking station because the connections will not exactly replicate those of your computer.

Upgrade to the most recent version of Mavericks 10.9.2 if you cannot use more than two monitors when they are directly connected to your computer. The LandingZone will also operate with more than two monitors on this operating system.

I just received my LandingZone. Why isn't my Ethernet port working?

Please download the correct drivers for your LandingZone model.

1.0 PRO

or

2.0 PRO

How do I listen through the Headphone port on the DOCK?

You will want to connect your speakers or headphones into the docking station before you change the sound device to prevent any feedback. The DOCK's Headphone port is its own port outside of the MacBook Pro's own connections and will need to be changed inside the System Preferences on your MacBook Pro.

Follow these steps to change the MacBook Pro's audio output from Mac OS X:

1. Go to System Preferences

2. Go to the speaker icon or click Sound

3. Navigate to Output from the Sound panel

4. Under Select a device for sound output, select " USB PnP Sound Device "

5. Play your sounds

Will the Macbook Pro docking station work with the latest model "ME294LL/A" ?

Apple Part Number, "ME294LL/A", is a version of the 15-inch MacBook Pro with Retina display model A1398 that was released in 2013. It will work with our 15-inch LandingZone DOCK for the MacBook Pro with Retina display.

How can I download the unDock app after I have registered?

As soon as you have registered, we are notified. You will receive an unDock app passcode and a link to the download page after your LandingZone model has been confirmed. We may contact you again if you have entered an incorrect serial number or no serial number information. Enter the app passcode into the download page and follow the instructions. The unDock app code is single-use. You may download a separate code for every LandingZone you purchased by entering the serial number of the LandingZone and we will send you a new code. UnDock is free software for LandingZone end-users and are given out at our discretion. Please back-up your app. UnDock is also available in the App store for $1.99.

I have a MacBook Pro without Retina. Will your DOCK support this type of computer?

Each Apple computer style has its own array of ports. The MacBook Pro with Retina display has 3 native connections used by a LandingZone docking station: 1 USB 3.0, HDMI, and Thunderbolt.

Any non-Retina MacBook Pro will not have these connections because the computer was built to function in a slightly different way. The LandingZone DOCK works specifically with each computer style and will not support the non-Retina MacBook Pro. If you would like to see this or any other Apple product supported by LandingZone, please contact us.

What is Gatekeeper? And why would it need to be disabled?

Gatekeeper is a software lock on Mac OS X which is for security against malware and other malicious programs. It prevents non-Apple software from downloading on your device.

The USB Ethernet drivers for LandingZone docking stations are from another company. The instructions to unlock the Gate are on Apple’s own website. If you have never changed your Gatekeeper settings, you will need to manage your options and allow your computer to download software outside the App store. Once GateKeeper is unlocked you can begin the installation instructions provided on our website for 1.0, 2.0 or DOCK drivers.

If I dual boot my Air with Win Bootcamp, will this work with all the ports on the dock?

Yes, in any boot of Win OS, all ports will be functional. You will need to download Ethernet Drivers for your Win7, Win8, or Win8.1 for Gigabit or 10/100 Ethernet. Use the model of your LandingZone for reference and go to our Download Drivers page. Win Bootcamp is a second operating system on your computer and no software with transfer between two operating systems. If you are using any adapters for your USB 3.0 ports that require drivers or any USB hard drives with software, you will need to download the drivers/software and install them on Windows before you operate these devices.

Which Ethernet driver do I need to download for my docking station?

All LandingZone drivers can be downloaded at Download Drivers. They are listed by device and operating system. Mac OS X 10.9 and earlier are supported by our device drivers. Windows bootcamp drivers are available for Windows 7, 8, and 8.1.

Ethernet drivers which support the DOCK for MacBook Pro with Retina display can be downloaded with complete instructions for installation over OS X.

2.0 PRO customers with a MacBook Air ( Model A1466 or A1465 ) can download the driver with instructions for their MacBook Air by operating system.

For earlier MacBook Air using a 1.0 PRO docking station, the v2.2.0 is at the bottom of the drivers page or at the top of the instructions.

All Windows Bootcamp drivers are available for download from the driver page

If you find that you cannot get the Ethernet to work on either operating system, first make sure you have installed the correct driver for your system.

Why does my ethernet show 'not connected' all the time?

You can manually create the ethernet connection under "Network" on your Macbook Air and the ethernet connection will automatically connect from then on. To set this up, please follow the instructions below and take a look at the attached screenshot.

    1. Go to "Network" under "System Preferences".

 

    1. 2. Click on the "+" below the list of possible connections. (You may need to click "-" to remove the existing connection first)

 

    1. Select "AX88179 USB 23.0 to Gigabit Ethernet" from the drop downlist and click "Create".

 

    1. Select the newly create ethernet connection and click "Apply".

 

  • This should enable the ethernet connection through the LandingZone and if you undock and dock the Macbook Air, the ethernet should now automatically connect.

 

Can I still operate a wireless mouse with the docking station attached?

Wireless interference can happen between any USB 3.0 device and a wireless connection. Typically wireless mice and keyboards can operate at a long range. USB 3.0 interference can minimize the distance between operable devices. This interference is less likely to interrupt Bluetooth devices but may decrease their range.

At a desk, these distances would not affect usability, but for a longer range (3-4 feet) connect the wireless mouse or keyboard to the MacBook computer through the open USB port on the computer, the USB 2.0 ports, or through Bluetooth.

What Thunderbolt Hard Disk Drives do you recommend for the LandingZone′s Mini DisplayPort?

    • Buffalo MiniStation Thunderbolt
    • Seagate Thunderbolt Adapter
    • My Book Thunderbolt Duo
    • Promise Technology PegasusR4
    • LaCie Little Big Disk
    • LaCie Rugged

*LandingZone 2.0′s Mini DisplayPort works with most Thunderbolt devices. These devices are recommended for their storage and dual port capabilities respectively because dual Thunderbolt port devices can be daisy chained together.

Ethernet is not working

Double-check that you have the proper Ethernet driver installed.

When will the LandingZone DOCK be released?

The docking station for the MacBook Pro with Retina display 15-inch was released in the fourth quarter of 2013 and is currently available for order. Domestic US: Buy now >> International: Buy now >>

The 13-inch docking station is now available for preorder. We will give preorder customers a link to purchase their docking station before it arrives. Once the docking stations are in stock and all purchased preorders have been filled, we will open the inventory for sale online. Pre-order now >>

How long does it take to deliver to my address?

Once the order is shipped it, delivery will depend on your shipping address.

We send a tracking number to all customers who have used the website checkout after a packing label is created for delivery. Most of these orders ship through UPS Worldwide service or TNT worldwide, and tracking number information can be found at UPS.com or through your shipping confirmation email. This email is sent from UPS Quantum Notify or TNT.

Amazon customers also receive a confirmation email after their order has been shipped. This email comes from Amazon services which fulfills all Amazon orders.

How do I change my wrong order?

Contact us immediately. We generate shipping lists by noon on the day of your order and keep shipping units until 4 pm PST the same day.

Do I have to include my phone number when I order?

Only international customers and customers located in outlying US Customs Territories, including Puerto Rico, need to include a phone number in their shipping information. All domestic United States orders will ship without a telephone number. If you decide to include a telephone number on a domestic order or are required to on an international order or order to any outlying US Customs Territory, your phone number will only be used for delivery confirmation and continued product support as necessary. International customers and  customers located in US territories must include a shipping phone number so that their order can be shipped. Without this number, our shipping service will not send any package to an international recipient. If you've found that you have left out this number and think it is required, please email us at .

Are LandingZone docking stations available to resellers and corporations through distributors?

In the US, Dr. Bott and D&H Distributors will be able to acquire large volumes of products for your company.

Internationally, LandingZone products have a distribution channel in Switzerland through Alltron. We are currently looking for more partners internationally. Contact sales@landingzone.net for more information

I have a cover for my MacBook Air

MacBook computer covers will prevent docking with LandingZone. Always uncover the computer before you dock. Before you buy consider how this extra step may hamper your workflow and make a wise decision. If you haven't purchased your MacBook computer cover, try a skin instead. We like SkinIt because the company guarantees their product will be compatible with all your accessories.

USB Devices are not working

Make sure that both sides of the LandingZone are completely closed and the USB connectors are fully inserted into the MacBook computer. Confirm that the power adapter is properly plugged into your wall outlet and connected to the LandingZone. (LandingZone PRO and DOCK models only). The On/Off Indicator Light should glow.

I can’t dock quickly


  • For best results, place your MacBook into the LandingZone and push it back until both of the back guideposts touch your MacBook. Place each index finger on the back corner of each LandingZone wing. Press firmly on the sides of the LandingZone. If necessary, adjust the position of the wings to fit into the USB ports of your MacBook.
  • If you find that you have trouble or are frustrated in the docking process, always dock the right side with two ports before you place the left side. After aligning the ports, press in the wings at the same time and use a strong, fast movement in.
  • We have improved our docking feature in newer units! If you find you’ve received one that’s hard to dock, please let us upgrade your LandingZone.
I have to unplug and plug my ethernet cable again or worse, reinstall the Gigabit Ethernet driver, when my MacBook Air 2013 comes out of Sleep Mode.

Your computer may be experiencing an operating system malfunction. If the screen on your MacBook Air tends to go black after Sleep is engaged and requires an extra turn-on, you should consult with Apple Support directly. Other Apple customers have experienced these difficulties. For more information, visit this forum.If you do not need to turn-on your computer again after entering Sleep Mode, please uninstall the ethernet driver. Download and install the most recent Gigabit Ethernet driver. If you continue to experience sporadic ethernet functionality without these black screen errors please contact us.

Why won't LandingZone power a USB hard disk drive?

Our device can be used with many USB hard drives. If you are struggling with one brand, please let us know. If your docking station was working and is no longer, contact us. All devices have a one year warranty.

For newer users, here are a few suggestions. First, plug in your LandingZone power adapter and secure MagSafe power adapter into the docking station. Make sure to your USB hard drive is plugged into a wall outlet if necessary.

Will the docking station overheat my MacBook?

LandingZone does not tend to make the MacBook overheat.

PROPER OPERATING ENVIRONMENT
• Line voltage: 100-240V AC
• Frequency: 50Hz to 60Hz
• Operating temperature: 50° to 95° F (10° to 35° C)
• Storage temperature: -13° to 113° F (-24° to 45° C)
• Relative humidity: 0% to 90% noncondensing
• Maximum operating altitude: 10,000 feet
• Maximum storage altitude: 15,000 feet

Air circulation under and behind the LandingZone itself helps the MacBook to stay cool under normal conditions. If you notice anything out of the ordinary, please release the LandingZone from your computer and contact us as soon as possible.

The Ethernet driver is installed and I can use it with another USB Ethernet connection, but it won't connect with the docking station. What's wrong?

See if the external Ethernet port lights on your LandingZone are on. There are orange and green lights. If these are on, then go into Network Connections from your System Preferences. From there click on the AX88179 USB 3.0 to Gigabit Ethernet and check the settings that appear. Normally, if you are using the DHCP to configure your connection, the internet connection should be set up automatically. If it displays no connection, manually set up your connection by adding (+) it in the lower left hand area of the Networks field. This should configure your network. In office settings and secure networks, your internet LAN may require an extra step. The network needs to know a separate MAC address for the LandingZone to be allow it onto the internet. Please read our FAQ about how to get the MAC address of your LandingZone.

When my MBA is closed, I can’t access a monitor

Use MagSafe or MagSafe 2 with the MacBook Air while it’s closed, and the monitor will be accessible.

    For using an external monitor with Win 7 bootcamp,
  1. 1. Go to Control Panel > Hardware & Sound > Power Options.
  2. 2. Look at the left side bar of links and select Choose what closing the lid does.
  3. 3. Next to When I close the lid under On Battery and/or Plugged in, select Do nothing.

You’re ready.

If you are operating the LandingZone in Mavericks OS X, and you have already used the directions above to enable an external display, then the computer may be in Sleep Mode and not be responsive when tapping an external keyboard or mouse. Simply open the computer's lid and tap the keyboard or trackpad on the MacBook before closing it again to work on the external monitor. This is a new difficulty that recently appeared in Mavericks and did not occur in Mountain Lion or earlier OS X versions.
How do you connect two monitors with the LandingZone 2.0 PRO?

Please note: currently DisplayLink has issued a bulletin about HDMI monitors for the most recent Mavericks OS. >> Read more

The LandingZone PRO 2.0 is equipped USB 3.0 and Mini DisplayPort to Thunderbolt connections, and it supports dual monitors with single-step docking through the use of adapters. You will want a Mini DisplayPort or Thunderbolt to a VGA/DVI adapter for your first monitor. For the second monitor you would use one of the USB 3.0 ports and an additional adapter to connect to this second display.

In an optional arrangement, you could use a dual-port Thunderbolt HDD and Thunderbolt monitor to connect the screens to your computer by utilizing a single port, the Mini DisplayPort. Connect a Thunderbolt monitor to a dual-port Thunderbolt HDD. Then, connect a second monitor to the dual-port Thunderbolt HDD with or without a Thunderbolt adapter if you have a second Apple Thunderbolt monitor. Finally, plug in the Thunderbolt monitor's native cable to the LandingZone's Mini DisplayPort. The devices will display automatically.

While you work on these dual screens, you can keep your MacBook Air open or closed.

The USB 3.0 to VGA/DVI adapter requires OS 10.8.3 and up which comes installed in the newest MacBook Air.

Supporting devices
Mini DisplayPort/Thunderbolt to VGA/DVI
USB 3.0 to VGA/DVI adapter
(optional) LaCie or other dual port Thunderbolt HDD to use with a Thunderbolt Monitor.
There are a few adapter suppliers, DisplayLink has the most promising technology. For users who have recently updated to Mavericks, please notice their current bulletin before considering this option seriously >> Read more.

With the docking station, these monitors will connect at the same time and provide you with more working area.

I've recently purchased a new 13" Mac Air. Can you please tell me what is the best docking station for this?

You want to order a LandingZone 2.0 PRO. They are available for the newest MacBook Air 2013 online.

You will also want to download the newest Ethernet driver.

If I want to connect two monitors to my LandingZone 1.0, is this possible?

The LandingZone 1.0 PRO is equipped with many different ports, and it supports dual monitors with single-step docking through the use of adapters. You need a Mini DisplayPort to a VGA/DVI/HDMI adapter for your first monitor. For the second monitor you would use one of the USB 2.0 ports and an additional adapter to connect to this second display. Then you can keep your MacBook Air open or closed while you work on these dual screens.

The USB 2.0 to VGA/DVI/HDMI adapter requires OS 10.8.3 and up.

Supporting devices
Mini DisplayPort/Thunderbolt to VGA/DVI/HDMI
USB 3.0/2.0 to VGA/DVI/HDMI adapter

We can recommend a few adapter suppliers, DisplayLink has the most promising technology.
http://www.displaylink.com/shop/adapters

With the docking station, these monitors will connect at the same time and provide you with more working area.

Does the LandingZone 2.0 LITE dock a monitor?

The monitor or HDD associated with the Thunderbolt port on a new MacBook Air 2012 or 2013 cannot be docked with the 2.0 LITE. There is a Thunderbolt Cutout for the LandingZone 2.0 LITE instead of a Mini DisplayPort. If you would like to dock a monitor or HDD using a Mini DisplayPort or Thunderbolt connection, we recommend purchasing a LandingZone 2.0 PRO. Alternatively, you can use a USB 3.0 display adapter to dock a monitor with the LITE. These USB 3.0 display adapters are sold separately by third parties.

How well does LandingZone lock the computer?

A Security Slot will prevent theft with a Kensington keyed laptop lock while left alone or during use in public places. When it's locked the Release Lever will not pull open. It uses a solid steel mechanism that secured by a laptop lock will prevent the closed sides and Release Lever from opening, even when the Release Lever is pulled by mechanical forces.

For the most security, attach the cable to a desk bolted to the floor, or a cabinet door handle. We cannot make any claims about cable strength. Consider each lock option and choose the one you feel will work.

How you secure the MacBook Air or MacBook Pro will modify the available resources of a thief. Consult with your local police department or security professional for common MacBook computer theft techniques and how you can use a laptop lock more effectively.

Place the laptop key on your keyring and make an extra for an emergency situation so that you will always be able to come back to your computer.

If you live or work in a place without any objects fastened to a floor or a wall, read about this Theft Prevention software which installs a security camera on your computer for these sort of situations. When you are around and working on your computer, the cable lock will prevent someone from picking up your computer and running away with it. If you have to leave your computer overnight in an un-secure location, multiple security measures can prevent or thwart attacks against your property.

My Macbook Air is not charging

Confirm that you properly inserted the MacBook Air’s MagSafe power adapter into the LandingZone.

Can you use a MacBook while it’s locked?

Yes, the lock can be in use while the computer is functioning and open.

How is the PRO different from the LITE?

The PRO model is best for business at work and school. The LandingZone 2.0 PRO has all the features you'll need to stay connected to 4 USB 3.0 devices, Gigabit Ethernet, locking, and an external monitor with a Mini DisplayPort or Thunderbolt connection. In contrast, the LITE has two USB 3.0 ports and a lock. The LITE will allow access to an external monitor through a Thunderbolt Cutout, but doesn't have a Mini DisplayPort.

Does LandingZone display on an iMac?

To work in Target Display mode on iMac, hit [Command] + F2 while you have the Mini DisplayPort to Mini DisplayPort or Thunderbolt to Thunderbolt connector plugged into both machines. You can also press [Command] + Fn + F2.

Will LandingZone 2.0 work with the MacBook Air released in 2014?


LandingZone 2.0 PRO and LandingZone 2.0 LITE are for the MacBook Air models A1466 and A1465 which were released in June 2012 and released with improvements in June 2013. Both of these MacBook Air model release dates are supported by LandingZone docking stations. Our current drivers are compatible with OS 10.9 and earlier versions.

Where do I find your Ethernet driver on my laptop so I can uninstall it?

Find the Ethernet driver download or download an Ethernet driver again from our website. Inside the driver folder there will be an uninstall packet. You can also download the Uninstall code separately by going to our Uninstall Instructions.

Click the Uninstall code inside the folder or from the file. A Terminal window will pop up on your screen. If you have a password protected computer, the Terminal will ask you to use your password. Type [delete] a few times to clear the typing area of any accidental letters or symbols. Your password will not show as you type it into the screen. If you think you have made a mistake repeat [delete] and try again until you're sure of what you wrote. Press [return] and you should see, "logout... Process Completed." If you instead see, "login failed," you will need to delete the text area and type your password in again. Once the driver has been uninstalled, every time you open up the Uninstall code it will display, "Process Completed".

My WiFi connection disables when I'm using Ethernet. What is happening? Can this be fixed?

The newest Ethernet driver, v1.6.0 lets you use WiFi and Ethernet simultaneously. If you've discovered that while one is active the other is disabled, please download the most recent driver.

Why haven't I received my tracking information?

International customers in the Pacific may have their packages shipped from our shipping service in Hong Kong. If your tracking information hasn't been received and you live in Australia, Japan, Singapore, Taiwan or other locations closer to Hong Kong, please and we can forward your tracking information.

My DisplayPort cable will not go into the Thunderbolt Cutout because it's too thick.

The Cutout was made for Apple Mini DisplayPort and Thunderbolt cables. DisplayPort is a larger cable width and will not slide through the Thunderbolt Cutout. Apple Mini DisplayPort and Thunderbolt cables are the same size and will work with the Thunderbolt Cutout. For reference, the Mini DisplayPort head is approximately, 6 mm or 1/4 inch wide.

My country isn't on your shipping list when I go to checkout. Can you ship to my country?

Please let us know if your country isn't on our current shipping options. We are interested in serving customers worldwide, and we will add countries to our shipping options in most cases. Ask the question by contacting us at .

How will LandingZone change my working environment?

Apple offers a very portable option with its MacBooks. To compliment this ease of access, LandingZone attaches to other devices so that the MacBook can be used on-the-go all the time.

It also adds functions to the laptop for single-use. After setting up the MacBook in a LandingZone dock, the laptop has an improved ability to connect to five devices and Ethernet at the same time.

While operating a MacBook with a LandingZone, you are able to use external monitors while you’re using your own computer with the lid open or closed. This can enhance desktop space or simply provide you with a larger screen depending on your System Preferences > Display settings.

To use more than one external monitor attach the first monitor with the Mini DisplayPort and use a hard disk drive, with two Thunderbolt ports, to access the second monitor. In addition, you can use a USB connector to HDMI/DVI with OS 10.8.3x or later with or without a Mini DisplayPort compatible monitor attached. You can also attach a non-Thunderbolt monitor with a Mini DisplayPort to VGI/HDMI adapter.

LandingZone serves as a laptop stand as well. The keyboard of a MacBook is elevated by the LandingZone and promotes wrist posture, making it easier to type over long periods.

Is it possible to use an older MacBook Air with the newest docking station and driver?


The docking stations are all device specific and work with the capabilities of your MacBook Air. The USB speed, Ethernet speed, casing, and MagSafe power are different in MacBook Air 2010-2011 than they are in MacBook Air 2012-2013. These differences change the way the docking station interacts with your computer.

If you have an older MacBook Air released between 2010 until early 2012, then it functions at its best with USB 2.0 and 10/100 Ethernet. The older MacBook Air also comes with a MagSafe adapter in the shape of a cylinder. The MagSafe Power Holder on the LandingZone 1.0 will not work with any other power chord. The MacBook Air 2010-2011 has its own USB and Mini DisplayPort port locations, making it a close fit for the 1.0 PRO.

The newer MacBook Air are capable of SuperSpeed USB 3.0 and Gigabit Ethernet. The newer docking station for the MacBook Air has a power holder for the MagSafe 2 instead. This newer power adapter is not formed like the original MagSafe. It will fit snugly in the LandingZone 2.0 PRO which is designed for the newer MacBook Airs released after June 2012. When docking a MacBook Air 2012, 2013 or 2014 to the 2.0 PRO, the ports of the LandingZone have been fitted to the newest placement.

LandingZone is device specific. We do not recommend you purchase a 2.0 PRO for a MacBook Air 2010-2011. It's important to note that the MagSafe will not slide into the 2.0 PRO's Power Holder. In addition, USB and Ethernet speed will work with your computer's capabilities, not the LandingZone 2.0 PRO's higher speed specifications. A more recent docking station will not turn a 2010-2011 computer into one from 2012-2014.

Docking will be affected because the newer docking station is modeled to fit a slimmer MacBook Air computer. The port placement of the 2.0 PRO may affect your MacBook Air 2010-2011's internal USB and Mini DisplayPort if it is docked. LandingZone takes no responsibility for any incompatibility or device operation if you purchase and operate a docking station for the MacBook Air not described on our product pages.

When you decide to purchase your LandingZone or if you are anticipating buying a new computer, please consider carefully what MacBook Air version you are using and read the specifications on the docking station descriptions. Only the MacBook Air version that fits the docking station will work as expected with your MacBook Air docked.

Wings don’t close properly

Place a MagSafe or MagSafe 2 power adapter into the its slot and tighten the MagSafe into place. Then, place your computer on the LandingZone. Make sure that you push the MacBook Air all the way back to the two guide posts. Before carefully pushing the sides together, align the connectors so that they fit into the MacBook Air’s ports. MagSafe or MagSafe 2 magnets should click when the unit is docked.For LandingZone 2.0 insert your MagSafe 2 power adapter into the left wing before docking the unit. Your MacBook Air should not be in the tray at the same time as the MagSafe 2 is loose. Please see our How it Works video for further instructions about how to use the Tightening Switch for MagSafe 2 at the back of the left wing.

What about warranty on a non-functional unit?

Our one-year limited Warranty is available after the purchase date. If you discover your device has stopped working, please contact us as soon as you can. We are committed to making an excellent working environment for our customers and want to offer you the best service available. We have sold many working models that have not needed to be exchanged. It's not a normal occurence. After contacting us, we will be able to understand what you need. In cases where an exchange is necessary, we will be able to help you and give you a functional docking station after you have returned your unit. Please see Returns for more information. In addition, these cases help us to improve our products. We are happy to have them back and better our quality of service.

What wall plugs are supported by the LandingZone universal adapter?

Our universal power adapters use the UK, EU, and AU specifications. These are created to work in the United Kingdom, Europe, and Australia but can work in any country with these wall connections:

  • Two prong European or Type C adapter. Wall plugs type E (French two-pin), K (Danish three-pin), J (Swiss three-pin) and F (Schuko plug) will also accept type C adapters.
  • Three pin British or Type G adapter. These are commonly called "British" adapters, and they are fused and earthed/grounded. They are used in Zambia and many other countries around the world.
  • Australian or Type I unearthed/ungrounded adapter. Many Countries other than Australia use an Australian adapter such as China, Guatemala and Fiji.

The universal adapter does not include a Region A and B adapter. Customers in countries with type A and B adapters, similar to the United States wall plug, need a non-universal adapter.

The non-universal listed "for North to Central America and Japan" is a Region A and B adapter. In addition to Liberia, São Tomé e Príncipe, and Kyrgyzstan, this adapter will fit worldwide into A & B (Two-blade North American/Japanese) wall plugs.

Many of these countries support more than one power plug type. Please check your wall socket type before your purchase if you aren't sure. LandingZone support is also available to answer any questions.

LandingZone PRO models can be used in a wide range of Line Voltage: 100-240V. Any line voltage going through a wall up to 240V and above 100V can be used with the docking station. That includes all international specifications.

Is it ok to use the LandingZone without the Magsafe or MagSafe 2 plugged in?

The MagSafe does two things for your computer. It ensures that your Macbook will charge while docked. The LandingZone also uses Magsafe or MagSafe 2's magnetic fastener to fully close. Without the MagSafe there may be a gap between the right side external wing and the computer. This gap will not affect the locking your computer. The docking station may be operated without the MagSafe, but these usage limitations apply.

iPhone/iPad/iPod charges slowly

Use the USB port on the left side of the LandingZone 2.0 PRO or 1.0 PRO for the MacBook Air to enable high-speed charging.

The LandingZone DOCK does not have any USB 3.0 pass through ports. Power the dock USB 3.0 Hub with the LandingZone Power adapter before attempting to charge your mobile device.

I have just connected a Landing Zone 2.0 to my Mac Air.  I can connect to my LAN but when I try and go out to the internet it fails with every browser.  I can connect to my local drives and my Mac mini can do screen sharing but the Air itself will not go out to the internet.  Any suggestions?

Since all the network reads accurately, it's most likely your network is not letting the LandingZone (new Ethernet hardware) onto the internet.

How to find the MAC address of your LandingZone.

To find your MAC address, from the Apple menu, select System Preferences... . From the View menu in System Preferences, select Network.
In Mac OS X 10.5 and later, in the left column of the Network preference window that opens, click the name of your connection (e.g., Wi-Fi, AirPort, Ethernet, Built-in Ethernet). Click the Advanced... button, and in the sheet that drops down, click the Hardware, Ethernet, or AirPort tab. The address is the string of letters and numbers next to "MAC Address:", "EthernetID:", or "AirPort ID:".

In Mac OS X 10.4, in the Network preference window that opens, the pull-down menu next to "Show:" lists your connection (e.g., AirPort, Built-in Ethernet). Under the Ethernet or AirPort tab, the string of letters and numbers next to "Ethernet ID:" or "AirPort ID:" is your MAC address.

Why is it telling me the USB device needs more power?

Three USB ports take more power than one. Some USB devices need more power than others. Use the power adapter provided with your LandingZone and plug it into the circular port on the back of the LandingZone.

Will the Ethernet port work while running Windows on a MacBook computer?

You will need to download the correct drivers for every operating system you run on the MacBook computer. We have drivers for Win 7/8/8.1 as well as others. Please contact us if you use any operating system other than Win 7/8/8.1 and we can give you the necessary drivers. For Win bootcamp Win 7/8/8.1 the drivers are available online.

Why doesn't my wifi work while it's connected to the LandingZone?

If you cannot connect to any wifi network while using a LandingZone, please contact us.

What will the LandingZone DOCK cost after release?

The MSRP of the MacBook Pro with Retina display docking station will be $249 after release. For the preorder period, we are offering this docking station at $199.

How can I find the MAC or EHA address of my LandingZone?

In Mac OS X, your MAC (Media Access Control) address is defined by the hardware of each Ethernet port. The MAC address is sometimes also called the Ethernet Hardware Address (EHA).

To get to the right area of your computer, select System Preferences then Network.

Look at the left column of the Network preferences window. Click the name AX88179 USB 3.0 to Gigabit Ethernet Driver for LandingZone 2.0 PRO, or LAN9500 for LandingZone 1.0 PRO.

Next, click Advanced to the bottom right of the new connection information. At the top navigation find Hardware. Look for Mac Address above Configure. The string of letters and numbers next to MAC Address is what you're looking for.
I preordered a LandingZone DOCK. What do you mean by shipping out by preorder number?

Once the LandingZone DOCK is available for release, we will contact all customers who have preordered and let them purchase their new docking stations. They will receive their docking stations after purchase in the order they were preordered.

Why am I getting freezes and kernel panics part of the time when docking and undocking?


You have not downloaded our most recent Ethernet driver. We have seen these issues with the newest MacBook Air and have a new driver available for download. Please use the newest driver for MacBook Air released June 2013. If you are experiencing these operating system issues with any other MacBook Air series, please contact us.

The screen says “Missing Plug-in” when I try to view a video on the Homepage. What can I do?

In newer Safari browsers, some Flash and Java players are not included. Please click on “Missing Plug-in” in the display screen when you try to view a video. This link will take you to the appropriate site to download your missing display software. These plug-ins are property of Adobe and Oracle and are distributed for free to the public. Once the player is installed, please reload our homepage and click again to access the videos.

How is your customer rating generated?

Customer ratings are based on after purchase responses to a third party software called YotPo. On LandingZone.net these customer ratings are presented in two forms: general by product or a review by a customer. Five red stars underneath the product title are created by aggregating the individual customer ratings into one overall rating. The ratings next to individual customer names represent only that customer's opinion of the LandingZone product available on the page.

These ratings are collected through after purchase emails to ensure review quality and reliability.