FAQs

How will LandingZone change my working environment?
Apple offers a very portable option with its MacBooks. To compliment this ease of access, LandingZone attaches to other devices so that the MacBook can be used on-the-go all the time. It also adds functions to the laptop for single-use. After setting up the MacBook in a LandingZone dock, the laptop has an improved ability to connect to five devices and Ethernet at the same time.

While operating a MacBook with a LandingZone, you are able to use external monitors while you’re using your own computer with the lid open or closed. This can enhance desktop space or simply provide you with a larger screen depending on your system display settings. To use more than one external monitor attach the first monitor with the Mini DisplayPort and use a hard disk drive, with two Thunderbolt ports, to access the second monitor. In addition, you can use a USB connector to HDMI/DVI with OS 10.8.3x with or without a Mini DisplayPort compatible monitor attached. You can also attach a non-Thunderbolt monitor with a  Mini DisplayPort to VGI/HDMI adapter.

LandingZone serves as a laptop stand as well. The keyboard of a MacBook is elevated by the LandingZone and promotes wrist posture, making it easier to type over long periods.

How well does LandingZone lock the computer?
A Security Slot will prevent theft with a Kensington lock while left alone or during use in public places. The lock functions with the MacBook’s own USB ports and hooks them securely into place so that the lock’s cable protects the MacBook from theft. It will hold up to mechanical force.

Can you use a MacBook while it’s locked?
Yes, the lock can be in use while the computer is functioning and open.

Will the docking station overheat my MacBook Air?
LandingZone does not tend to make the MacBook Air overheat.

PROPER OPERATING ENVIRONMENT
• Line voltage: 100-240V AC
• Frequency: 50Hz to 60Hz
• Operating temperature: 50° to 95° F (10° to 35° C)
• Storage temperature: -13° to 113° F (-24° to 45° C)
• Relative humidity: 0% to 90% noncondensing
• Maximum operating altitude: 10,000 feet
• Maximum storage altitude: 15,000 feet

Air circulation under and behind the LandingZone itself helps the MacBook Air to stay cool under normal conditions. If you notice anything out of the ordinary, please release the LandingZone from your computer and contact us as soon as possible.

USB Devices are not working
Make sure that both sides of the LandingZone are completely closed and the connectors are fully inserted into the MacBook Air. Confirm that the power adapter is properly plugged into your wall outlet and connected to the LandingZone. (LandingZone PRO models only). The On/Off Indicator Light should glow.

*What Thunderbolt Hard Disk Drives are best for LandingZone 2.0′s Mini DisplayPort?

    • Buffalo MiniStation Thunderbolt
    • Seagate Thunderbolt Adapter
    • My Book Thunderbolt Duo
    • Promise Technology PegasusR4
    • LaCie Little Big Disk

*only for LandingZone units without an HDD warning sticker – more will be available as we upgrade. All LandingZone models work with most Thunderbolt monitors.

Macbook Air is not charging
Confirm that you properly inserted the MacBook Air’s MagSafe power adapter into the LandingZone.

Ethernet is not working (For LandingZone PRO models)
Double-check that you have the proper Ethernet driver installed.

I have a cover for my MacBook Air
MBA covers will prevent docking with LandingZone. Always uncover the computer before you dock. Before you buy consider how this extra step may hamper your workflow and make a wise decision.

Wings don’t close properly
Place a MagSafe or MagSafe 2 power adapter into the its slot and tighten the MagSafe 2 into place. Then, place your computer on the LandingZone. Make sure that you push the MacBook Air all the way back to the two guide posts. Before carefully pushing the sides together, align the connectors so that they fit into the MacBook Air’s ports. MagSafe or MagSafe 2 magnets should click when the unit is docked.

For LandingZone 2.0 insert your MagSafe 2 power adapter into the left wing before docking the unit. Your MacBook Air should not be in the tray at the same time as the MagSafe 2 is loose. Please see our How it Works video for further instructions on how to use the Tightening Switch for MagSafe 2 at the back of the left wing.

iPhone/iPad/iPod charges slowly
Use the USB port on the left side for high-speed charging.

I can’t dock quickly
For best results, place your MacBook Air into the LandingZone and push it back until both of the back guideposts touch your MacBook Air. Place each index finger on the back corner of each LandingZone wing. Press firmly on the sides of the LandingZone. If necessary, adjust the position of the wings to fit into the USB ports of your MacBook Air.

Some inconsistency in USB height has made a few LandingZone units more difficult to dock. If you find that you have trouble or are frustrated in the docking process, always dock the right side with two ports before you place the left side. After aligning the ports, press in the wings at the same time and use a strong, fast movement in.

We have a solution for existing customers who have trouble or are frustrated in the docking process. Please send us your unit for a mechanical upgrade. Contact us

When my MBA is closed, I can’t access a monitor
Use MagSafe or MagSafe 2 with the MacBook Air while it’s closed, and the monitor will be accessible.