When you see the question you want to ask, click it and the answer will display. Use the right-side index to browse through Frequently Asked Questions. Choose a topic or model and click the title to see your question(s).
MacBook Airs made in 2010 until June 2012 come in two sizes, 11 and 13 inch. They have a 4 digit and one letter product code located underneath the MacBook Air. Model A1370 is the MacBook Air 11-inch, and model A1369 is the MacBook Air 13-inch released 2010 until June 2012. If your model number contains a A13.. then you will want to purchase a LandingZone 1.0 PRO.
For MacBook Airs released after June 2012, including the most recent June 2013 release, they also come in 2 sizes, 11 and 13 inch. Model A1465 is 11-inch, model A1466 is 13-inch. If your model number contains a A14.. then you will want to purchase a LandingZone 2.0 PRO or a LandingZone 2.0 LITE
All LandingZone models have an accompanying Ethernet driver. For those who have never installed a LandingZone driver, have recently installed a new operating system or updated your operating system, please follow our guides to download a new driver.
|A1370||__||MacBook Air 2010-June 2012||__||11-inch||__||LandingZone 1.0 PRO 11-inch|
|A1369||__||MacBook Air 2010-June 2012||__||13-inch||__||LandingZone 1.0 PRO 13-inch|
|A1465||__||MacBook Air June 2012-current||__||11-inch||__||LandingZone 2.0 PRO 11-inch|
|A1466||__||MacBook Air June 2012-current||__||13-inch||__||LandingZone 2.0 PRO 13-inch|
You will receive a tracking number over email as soon as we create a shipping label for your package. It will be sent from UPS QUANTUM VIEW. In that email there is tracking information about your package including projected delivery dates, location, and tracking numbers.
International customers may receive Exceptions on their delivery as these packages cross international borderlines. Please be patient. Unless you are contacted by phone by UPS, emailed by us, or have missed delivery, these Exception notifications are informing you the package is crossing into your country.
A return tag will be emailed by our UPS shipping service and will come with the heading UPS QUANTUM VIEW. In this email, you will receive a label that can be printed and attached to the original shipping box with packing tape. Drop it off at any UPS store location near you.
The driver needs to be reinstalled for the current operating system. You will need to download, uninstall the older driver, install the new driver, and add it again to your network connections.
If you have any trouble reinstalling this driver, please let us know.
MacBook Pro with Retina display are the most recent model of MacBook Pro computers released by Apple starting in 2012.They have specific ports and connections not included with the original MacBook Pro. LandingZone supports only the MacBook Pro with Retina display computers at this time.
|A1425||__||MacBook Pro with Retina display 2012-Oct 2013||__||13-inch||__||LandingZone DOCK 13-inch|
|A1502||__||MacBook Pro with Retina display Oct 2013-current||__||13-inch||__||LandingZone DOCK 13-inch|
|A1398||__||MacBook Pro with Retina display June 2012-current||__||15-inch||__||LandingZone DOCK 15-inch|
Please go to International Orders.
What model is your LandingZone?
What MacBook Air are you using?
(the model number is located on the underside of your MacBook Air. It is a 4 digit number beginning with A....)
Have you tried the connection while using both the LandingZone power adapter and the MacBook Air's own MagSafe?
Does it work when you restart your computer?
What happens if you put your computer to Sleep before docking?
Step 1: Place your closed MacBook computer on the docking station until the back touches the two guide posts.
Step 2: Put the MacBook computer’s black feet in the grooves on the top of the LandingZone.
Step 3: Align both exterior USB wing ports of the docking station into the corresponding interior ports of the MacBook.
Step 4: Place the 2nd and 3rd fingers of the right and left hand on the outside of each opposing wing. Place the right and the left thumbs on the top cover of the closed MacBook computer.
Step 5: Apply force from both thumbs to hold the computer down. Push on the wings with each hand to dock the computer.
Step 1: Eject all hard disk drives and portable data. If you’ve registered, you can use the unDock App to eject all devices.
Step 2: Close the computer screen or Sleep the computer.
Step 3: Pull the Release Lever in back to detach the LandingZone.
The DOCK for the MacBook Pro with Retina display supports all models of the MacBook Pro with Retina display including A1425, A1502, and A1398
We are setting up distribution channels through a few European sources. LandingZone products have a distribution channel in Switzerland through Alltron. If you represent a distributor or a reseller and you would like to carry our products, please contact Sales. As LandingZone becomes globalized, we will be able to accept more distribution requests.
How to Troubleshoot the Gigabit Ethernet Driver Installation
1. Go to http://landingzone.net/download-driver/ and click on "Mac OS X" under "Ethernet for LandingZone 2.0 PRO" or "Ethernet for LandingZone DOCK".
2. Click on "Gigabit v.1.0.0" (for Mavericks OS) or "Gigabit x1.7.0" (for OS X 10.7 - 10.8) to download the Uninstall and Installation files. The file that is downloaded should be called "AX88179.dmg".
3. Run "AX88179.dmg" and a Device with the same name should appear on your Desktop or under Devices in your Finder window.
4. Run the "AX88179_178A_Uninstall_v130" file and enter your computer's password when prompted and press enter. You will not see any characters appear while you are typing. It should say "[Process completed]" when uninstallation is successful.
5. With the MacBook computer separate from the LandingZone, run the installation file "AX88179_178A_v1.0.0.pkg" and restart the MacBook when prompted.
6. After the computer as restarted, dock the MacBook computer to the LandingZone and make sure the ethernet cable and LandingZone power adapter are plugged in. The light on the ethernet port of the LandingZone should light up after a minute or two and the ethernet connection should automatically establish.
7. If the Ethernet connection does not automatically establish, do to "System Preferences --> Network" and see if "AX88179 USB 3.0 to Gigabit Ethernet" appears in the connection list.
8. If not, click "+" below the connection list and select "AX88179 USB 3.0 to Gigabit Ethernet" under the "Interface" list and click "Create". It should now appear in the connections list. Select it and click Apply. The Ethernet connection should establish and will establish automatically from now on.
You will want to connect your speakers or headphones into the docking station before you change the sound device to prevent any feedback. The DOCK's Headphone port is its own port outside of the MacBook Pro's own connections and will need to be changed inside the System Preferences on your MacBook Pro.
Follow these steps to change the MacBook Pro's audio output from Mac OS X:
1. Go to System Preferences
2. Go to the speaker icon or click Sound
3. Navigate to Output from the Sound panel
4. Under Select a device for sound output, select " USB PnP Sound Device "
5. Play your sounds
As soon as you have registered, we are notified. You will receive an unDock app passcode and a link to the download page after your LandingZone model has been confirmed. We may contact you again if you have entered an incorrect serial number or no serial number information. Enter the app passcode into the download page and follow the instructions. The unDock app code is single-use. You may download a separate code for every LandingZone you purchased by entering the serial number of the LandingZone and we will send you a new code. UnDock is free software for LandingZone end-users and are given out at our discretion. Please back-up your app. UnDock is also available in the App store for $1.99.
Each Apple computer style has its own array of ports. The MacBook Pro with Retina display has 3 native connections used by a LandingZone docking station: 1 USB 3.0, HDMI, and Thunderbolt.
Any non-Retina MacBook Pro will not have these connections because the computer was built to function in a slightly different way. The LandingZone DOCK works specifically with each computer style and will not support the non-Retina MacBook Pro. If you would like to see this or any other Apple product supported by LandingZone, please contact us.
Gatekeeper is a software lock on Mac OS X which is for security against malware and other malicious programs. It prevents non-Apple software from downloading on your device.
The USB Ethernet drivers for LandingZone docking stations are from another company. The instructions to unlock the Gate are on Apple’s own website. If you have never changed your Gatekeeper settings, you will need to manage your options and allow your computer to download software outside the App store. Once GateKeeper is unlocked you can begin the installation instructions provided on our website for 1.0, 2.0 or DOCK drivers.
Yes, in any boot of Win OS, all ports will be functional. You will need to download Ethernet Drivers for your Win7, Win8, or Win8.1 for Gigabit or 10/100 Ethernet. Use the model of your LandingZone for reference and go to our Download Drivers page. Win Bootcamp is a second operating system on your computer and no software with transfer between two operating systems. If you are using any adapters for your USB 3.0 ports that require drivers or any USB hard drives with software, you will need to download the drivers/software and install them on Windows before you operate these devices.
The LandingZone docking station for the MacBook Pro with Retina display (models A1425 + A1502) is expected to ship in Late March 2014.
Pre-order customers will have priority for purchasing and shipping until the DOCK is released for general order on the website and through distributors. The 13-inch DOCK is available for pre-order now. Pre-order now >>
All LandingZone drivers can be downloaded at Download Drivers. They are listed by device and operating system. Mac OS X 10.9 and earlier are supported by our device drivers. Windows bootcamp drivers are available for Windows 7, 8, and 8.1.
Ethernet drivers which support the DOCK for MacBook Pro with Retina display can be downloaded with complete instructions for installation over OS X.
2.0 PRO customers with a MacBook Air ( Model A1466 or A1465 ) can download the driver with instructions for their MacBook Air by operating system.
All Windows Bootcamp drivers are available for download from the driver page
If you find that you cannot get the Ethernet to work on either operating system, first make sure you have installed the correct driver for your system.
You can manually create the ethernet connection under "Network" on your Macbook Air and the ethernet connection will automatically connect from then on. To set this up, please follow the instructions below and take a look at the attached screenshot.
- Go to "Network" under "System Preferences".
- 2. Click on the "+" below the list of possible connections. (You may need to click "-" to remove the existing connection first)
- Select "AX88179 USB 23.0 to Gigabit Ethernet" from the drop downlist and click "Create".
- Select the newly create ethernet connection and click "Apply".
- This should enable the ethernet connection through the LandingZone and if you undock and dock the Macbook Air, the ethernet should now automatically connect.
- Buffalo MiniStation Thunderbolt
- Seagate Thunderbolt Adapter
- My Book Thunderbolt Duo
- Promise Technology PegasusR4
- LaCie Little Big Disk
- LaCie Rugged
*LandingZone 2.0′s Mini DisplayPort works with most Thunderbolt devices. These devices are recommended for their storage and dual port capabilities respectively because dual Thunderbolt port devices can be daisy chained together.
Double-check that you have the proper Ethernet driver installed.
The 13-inch docking station is now available for preorder. We will give preorder customers a link to purchase their docking station before it arrives. Once the docking stations are in stock and all purchased preorders have been filled, we will open the inventory for sale online. Pre-order now >>
Once the order is shipped it, delivery will depend on your shipping address.
We send a tracking number to all customers who have used the website checkout after a packing label is created for delivery. Most of these orders ship through UPS Worldwide service or TNT worldwide, and tracking number information can be found at UPS.com or through your shipping confirmation email. This email is sent from UPS Quantum Notify or TNT.
Amazon customers also receive a confirmation email after their order has been shipped. This email comes from Amazon services which fulfills all Amazon orders.
Contact us immediately. We generate shipping lists by noon on the day of your order and keep shipping units until 4 pm PST the same day.
Only international customers and customers located in outlying US Customs Territories, including Puerto Rico, need to include a phone number in their shipping information. All domestic United States orders will ship without a telephone number. If you decide to include a telephone number on a domestic order or are required to on an international order or order to any outlying US Customs Territory, your phone number will only be used for delivery confirmation and continued product support as necessary. International customers and customers located in US territories must include a shipping phone number so that their order can be shipped. Without this number, our shipping service will not send any package to an international recipient. If you've found that you have left out this number and think it is required, please email us at firstname.lastname@example.org.
Internationally, LandingZone products have a distribution channel in Switzerland through Alltron. We are currently looking for more partners internationally. Contact email@example.com for more information
MacBook computer covers will prevent docking with LandingZone. Always uncover the computer before you dock. Before you buy consider how this extra step may hamper your workflow and make a wise decision. If you haven't purchased your MacBook computer cover, try a skin instead. We like SkinIt because the company guarantees their product will be compatible with all your accessories.
Make sure that both sides of the LandingZone are completely closed and the USB connectors are fully inserted into the MacBook computer. Confirm that the power adapter is properly plugged into your wall outlet and connected to the LandingZone. (LandingZone PRO and DOCK models only). The On/Off Indicator Light should glow.
I can’t dock quickly
- For best results, place your MacBook into the LandingZone and push it back until both of the back guideposts touch your MacBook. Place each index finger on the back corner of each LandingZone wing. Press firmly on the sides of the LandingZone. If necessary, adjust the position of the wings to fit into the USB ports of your MacBook.
- If you find that you have trouble or are frustrated in the docking process, always dock the right side with two ports before you place the left side. After aligning the ports, press in the wings at the same time and use a strong, fast movement in.
- We have improved our docking feature in newer units! If you find you’ve received one that’s hard to dock, please let us upgrade your LandingZone.
Your computer may be experiencing an operating system malfunction. If the screen on your MacBook Air tends to go black after Sleep is engaged and requires an extra turn-on, you should consult with Apple Support directly. Other Apple customers have experienced these difficulties. For more information, visit this forum.If you do not need to turn-on your computer again after entering Sleep Mode, please uninstall the ethernet driver. Download and install the most recent Gigabit Ethernet driver. If you continue to experience sporadic ethernet functionality without these black screen errors please contact us.
Our device can be used with many USB hard drives. If you are struggling with one brand, please let us know. If your docking station was working and is no longer, contact us. All devices have a one year warranty.
For newer users, here are a few suggestions. First, plug in your LandingZone power adapter and secure MagSafe power adapter into the docking station. Make sure to your USB hard drive is plugged into a wall outlet if necessary.
LandingZone does not tend to make the MacBook overheat.
PROPER OPERATING ENVIRONMENT
• Line voltage: 100-240V AC
• Frequency: 50Hz to 60Hz
• Operating temperature: 50° to 95° F (10° to 35° C)
• Storage temperature: -13° to 113° F (-24° to 45° C)
• Relative humidity: 0% to 90% noncondensing
• Maximum operating altitude: 10,000 feet
• Maximum storage altitude: 15,000 feet
Air circulation under and behind the LandingZone itself helps the MacBook to stay cool under normal conditions. If you notice anything out of the ordinary, please release the LandingZone from your computer and contact us as soon as possible.
See if the external Ethernet port lights on your LandingZone are on. There are orange and green lights. If these are on, then go into Network Connections from your System Preferences. From there click on the AX88179 USB 3.0 to Gigabit Ethernet and check the settings that appear. Normally, if you are using the DHCP to configure your connection, the internet connection should be set up automatically. If it displays no connection, manually set up your connection by adding (+) it in the lower left hand area of the Networks field. This should configure your network. In office settings and secure networks, your internet LAN may require an extra step. The network needs to know a separate MAC address for the LandingZone to be allow it onto the internet. Please read our FAQ about how to get the MAC address of your LandingZone.
Use MagSafe or MagSafe 2 with the MacBook Air while it’s closed, and the monitor will be accessible.
- For using an external monitor with Win 7 bootcamp,
- 1. Go to Control Panel > Hardware & Sound > Power Options.
- 2. Look at the left side bar of links and select Choose what closing the lid does.
- 3. Next to When I close the lid under On Battery and/or Plugged in, select Do nothing.
You’re ready.If you are operating the LandingZone in Mavericks OS X, and you have already used the directions above to enable an external display, then the computer may be in Sleep Mode and not be responsive when tapping an external keyboard or mouse. Simply open the computer's lid and tap the keyboard or trackpad on the MacBook before closing it again to work on the external monitor. This is a new difficulty that recently appeared in Mavericks and did not occur in Mountain Lion or earlier OS X versions.
Please note: currently DisplayLink has issued a bulletin about HDMI monitors for the most recent Mavericks OS. >> Read more
The LandingZone PRO 2.0 is equipped USB 3.0 and Mini DisplayPort to Thunderbolt connections, and it supports dual monitors with single-step docking through the use of adapters. You will want a Mini DisplayPort or Thunderbolt to a VGA/DVI adapter for your first monitor. For the second monitor you would use one of the USB 3.0 ports and an additional adapter to connect to this second display.
In an optional arrangement, you could use a dual-port Thunderbolt HDD and Thunderbolt monitor to connect the screens to your computer by utilizing a single port, the Mini DisplayPort. Connect a Thunderbolt monitor to a dual-port Thunderbolt HDD. Then, connect a second monitor to the dual-port Thunderbolt HDD with or without a Thunderbolt adapter if you have a second Apple Thunderbolt monitor. Finally, plug in the Thunderbolt monitor's native cable to the LandingZone's Mini DisplayPort. The devices will display automatically.
While you work on these dual screens, you can keep your MacBook Air open or closed.
The USB 3.0 to VGA/DVI adapter requires OS 10.8.3 and up which comes installed in the newest MacBook Air.
Mini DisplayPort/Thunderbolt to VGA/DVI
USB 3.0 to VGA/DVI adapter
(optional) LaCie or other dual port Thunderbolt HDD to use with a Thunderbolt Monitor.
There are a few adapter suppliers, DisplayLink has the most promising technology. For users who have recently updated to Mavericks, please notice their current bulletin before considering this option seriously >> Read more.
With the docking station, these monitors will connect at the same time and provide you with more working area.
The LandingZone 1.0 PRO is equipped with many different ports, and it supports dual monitors with single-step docking through the use of adapters. You need a Mini DisplayPort to a VGA/DVI/HDMI adapter for your first monitor. For the second monitor you would use one of the USB 2.0 ports and an additional adapter to connect to this second display. Then you can keep your MacBook Air open or closed while you work on these dual screens.
The USB 2.0 to VGA/DVI/HDMI adapter requires OS 10.8.3 and up.
Mini DisplayPort/Thunderbolt to VGA/DVI/HDMI
USB 3.0/2.0 to VGA/DVI/HDMI adapter
We can recommend a few adapter suppliers, DisplayLink has the most promising technology.
With the docking station, these monitors will connect at the same time and provide you with more working area.
The monitor or HDD associated with the Thunderbolt port on a new MacBook Air 2012 or 2013 cannot be docked with the 2.0 LITE. There is a Thunderbolt Cutout for the LandingZone 2.0 LITE instead of a Mini DisplayPort. If you would like to dock a monitor or HDD using a Mini DisplayPort or Thunderbolt connection, we recommend purchasing a LandingZone 2.0 PRO. Alternatively, you can use a USB 3.0 display adapter to dock a monitor with the LITE. These USB 3.0 display adapters are sold separately by third parties.
A Security Slot will prevent theft with a Kensington keyed laptop lock while left alone or during use in public places. When it's locked the Release Lever will not pull open. It uses a solid steel mechanism that secured by a laptop lock will prevent the closed sides and Release Lever from opening, even when the Release Lever is pulled by mechanical forces.
For the most security, attach the cable to a desk bolted to the floor, or a cabinet door handle. We cannot make any claims about cable strength. Consider each lock option and choose the one you feel will work.
How you secure the MacBook Air or MacBook Pro will modify the available resources of a thief. Consult with your local police department or security professional for common MacBook computer theft techniques and how you can use a laptop lock more effectively.
Place the laptop key on your keyring and make an extra for an emergency situation so that you will always be able to come back to your computer.
If you live or work in a place without any objects fastened to a floor or a wall, read about this Theft Prevention software which installs a security camera on your computer for these sort of situations. When you are around and working on your computer, the cable lock will prevent someone from picking up your computer and running away with it. If you have to leave your computer overnight in an un-secure location, multiple security measures can prevent or thwart attacks against your property.
Confirm that you properly inserted the MacBook Air’s MagSafe power adapter into the LandingZone.
Yes, the lock can be in use while the computer is functioning and open.
The PRO model is best for business at work and school. The LandingZone 2.0 PRO has all the features you'll need to stay connected to 4 USB 3.0 devices, Gigabit Ethernet, locking, and an external monitor with a Mini DisplayPort or Thunderbolt connection. In contrast, the LITE has two USB 3.0 ports and a lock. The LITE will allow access to an external monitor through a Thunderbolt Cutout, but doesn't have a Mini DisplayPort.
To work in Target Display mode on iMac, hit [Command] + F2 while you have the Mini DisplayPort to Mini DisplayPort or Thunderbolt to Thunderbolt connector plugged into both machines. You can also press [Command] + Fn + F2.
LandingZone 2.0 PRO and LandingZone 2.0 LITE are for the MacBook Air models A1466 and A1465 which were released in June 2012 and released with improvements in June 2013. Both of these MacBook Air model release dates are supported by LandingZone docking stations. Our current drivers are compatible with OS 10.9 and earlier versions.
Find the Ethernet driver download or download an Ethernet driver again from our website. Inside the driver folder there will be an uninstall packet. You can also download the Uninstall code separately by going to our Uninstall Instructions.
Click the Uninstall code inside the folder or from the file. A Terminal window will pop up on your screen. If you have a password protected computer, the Terminal will ask you to use your password. Type [delete] a few times to clear the typing area of any accidental letters or symbols. Your password will not show as you type it into the screen. If you think you have made a mistake repeat [delete] and try again until you're sure of what you wrote. Press [return] and you should see, "logout... Process Completed." If you instead see, "login failed," you will need to delete the text area and type your password in again. Once the driver has been uninstalled, every time you open up the Uninstall code it will display, "Process Completed".
The newest Ethernet driver, v1.6.0 lets you use WiFi and Ethernet simultaneously. If you've discovered that while one is active the other is disabled, please download the most recent driver.
International customers in the Pacific may have their packages shipped from our shipping service in Hong Kong. If your tracking information hasn't been received and you live in Australia, Japan, Singapore, Taiwan or other locations closer to Hong Kong, please contact us and we can forward your tracking information.
The Cutout was made for Apple Mini DisplayPort and Thunderbolt cables. DisplayPort is a larger cable width and will not slide through the Thunderbolt Cutout. Apple Mini DisplayPort and Thunderbolt cables are the same size and will work with the Thunderbolt Cutout. For reference, the Mini DisplayPort head is approximately, 6 mm or 1/4 inch wide.
Please let us know if your country isn't on our current shipping options. We are interested in serving customers worldwide, and we will add countries to our shipping options in most cases. Ask the question by contacting us at firstname.lastname@example.org.
Apple offers a very portable option with its MacBooks. To compliment this ease of access, LandingZone attaches to other devices so that the MacBook can be used on-the-go all the time.
It also adds functions to the laptop for single-use. After setting up the MacBook in a LandingZone dock, the laptop has an improved ability to connect to five devices and Ethernet at the same time.
While operating a MacBook with a LandingZone, you are able to use external monitors while you’re using your own computer with the lid open or closed. This can enhance desktop space or simply provide you with a larger screen depending on your System Preferences > Display settings.
To use more than one external monitor attach the first monitor with the Mini DisplayPort and use a hard disk drive, with two Thunderbolt ports, to access the second monitor. In addition, you can use a USB connector to HDMI/DVI with OS 10.8.3x or later with or without a Mini DisplayPort compatible monitor attached. You can also attach a non-Thunderbolt monitor with a Mini DisplayPort to VGI/HDMI adapter.
LandingZone serves as a laptop stand as well. The keyboard of a MacBook is elevated by the LandingZone and promotes wrist posture, making it easier to type over long periods.
The docking stations are all device specific and work with the capabilities of your MacBook Air. The USB speed, Ethernet speed, and MagSafe power are different in MacBook Air 2010-2011 than they are in MacBook Air 2012-2013. These differences change the way the docking station interacts with your computer.
If you have an older MacBook Air released between 2010 until early 2012, then it functions at its best with USB 2.0 and 10/100 Ethernet. The older MacBook Air also come with a MagSafe adapter in the shape of a cylinder. The MagSafe Power Holder on the LandingZone 1.0 will not work with any other power chord.
The newer MacBook Air are capable of SuperSpeed USB 3.0 and Gigabit Ethernet. The newer docking station for the MacBook Air has a power holder for the MagSafe 2 instead. This newer power adapter is not formed like the original MagSafe. It will fit snugly in the LandingZone 2.0 PRO which is designed for the newer MacBook Airs released after June 2012.
If you anticipate buying a new MacBook Air in the near future, USB 3.0 is backwards compatible and will work with the older MacBook Air. It's important to note that the MagSafe will not slide into the 2.0 PRO's Power Holder. In addition, USB and Ethernet speed will work with your computer's capabilities, not the LandingZone 2.0 PRO's higher speed specifications. Don't expect a more recent docking station will turn a 2010-2011 computer into one from 2012-2013.
When you decide to purchase your LandingZone or if you are anticipating buying a new computer, please consider carefully what MagSafe version you are using and read the specifications on the docking station descriptions. Only the MagSafe version that fits the docking station will charge your computer while docked.
Place a MagSafe or MagSafe 2 power adapter into the its slot and tighten the MagSafe into place. Then, place your computer on the LandingZone. Make sure that you push the MacBook Air all the way back to the two guide posts. Before carefully pushing the sides together, align the connectors so that they fit into the MacBook Air’s ports. MagSafe or MagSafe 2 magnets should click when the unit is docked.For LandingZone 2.0 insert your MagSafe 2 power adapter into the left wing before docking the unit. Your MacBook Air should not be in the tray at the same time as the MagSafe 2 is loose. Please see our How it Works video for further instructions about how to use the Tightening Switch for MagSafe 2 at the back of the left wing.
Our one-year limited Warranty is available after the purchase date. If you discover your device has stopped working, please contact us as soon as you can. We are committed to making an excellent working environment for our customers and want to offer you the best service available. We have sold many working models that have not needed to be exchanged. It's not a normal occurence. After contacting us, we will be able to understand what you need. In cases where an exchange is necessary, we will be able to help you and give you a functional docking station after you have returned your unit. Please see Returns for more information. In addition, these cases help us to improve our products. We are happy to have them back and better our quality of service.
Our universal power adapters use the UK, EU, and AU specifications. These are created to work in the United Kingdom, Europe, and Australia but can work in any country with these wall connections:
- Two prong European or Type C adapter. Wall plugs type E (French two-pin), K (Danish three-pin), J (Swiss three-pin) and F (Schuko plug) will also accept type C adapters.
- Three pin British or Type G adapter. These are commonly called "British" adapters, and they are fused and earthed/grounded. They are used in Zambia and many other countries around the world.
- Australian or Type I unearthed/ungrounded adapter. Many Countries other than Australia use an Australian adapter such as China, Guatemala and Fiji.
The universal adapter does not include a Region A and B adapter. Customers in countries with type A and B adapters, similar to the United States wall plug, need a non-universal adapter.
The non-universal listed "for North to Central America and Japan" is a Region A and B adapter. In addition to Liberia, São Tomé e Príncipe, and Kyrgyzstan, this adapter will fit worldwide into A & B (Two-blade North American/Japanese) wall plugs.
Many of these countries support more than one power plug type. Please check your wall socket type before your purchase if you aren't sure. LandingZone support is also available to answer any questions.
LandingZone PRO models can be used in a wide range of Line Voltage: 100-240V. Any line voltage going through a wall up to 240V and above 100V can be used with the docking station. That includes all international specifications.
The MagSafe does two things for your computer. It ensures that your Macbook will charge while docked. The LandingZone also uses Magsafe or MagSafe 2's magnetic fastener to fully close. Without the MagSafe there may be a gap between the right side external wing and the computer. This gap will not affect the locking your computer. The docking station may be operated without the MagSafe, but these usage limitations apply.
Use the USB port on the left side of the LandingZone 2.0 PRO or 1.0 PRO for the MacBook Air to enable high-speed charging.
The LandingZone DOCK does not have any USB 3.0 pass through ports. Power the dock USB 3.0 Hub with the LandingZone Power adapter before attempting to charge your mobile device.
Since all the network reads accurately, it's most likely your network is not letting the LandingZone (new Ethernet hardware) onto the internet.
How to find the MAC address of your LandingZone.
To find your MAC address, from the Apple menu, select System Preferences... . From the View menu in System Preferences, select Network.
In Mac OS X 10.5 and later, in the left column of the Network preference window that opens, click the name of your connection (e.g., Wi-Fi, AirPort, Ethernet, Built-in Ethernet). Click the Advanced... button, and in the sheet that drops down, click the Hardware, Ethernet, or AirPort tab. The address is the string of letters and numbers next to "MAC Address:", "EthernetID:", or "AirPort ID:".
In Mac OS X 10.4, in the Network preference window that opens, the pull-down menu next to "Show:" lists your connection (e.g., AirPort, Built-in Ethernet). Under the Ethernet or AirPort tab, the string of letters and numbers next to "Ethernet ID:" or "AirPort ID:" is your MAC address.
Three USB ports take more power than one. Some USB devices need more power than others. Use the power adapter provided with your LandingZone and plug it into the circular port on the back of the LandingZone.
You will need to download the correct drivers for every operating system you run on the MacBook computer. We have drivers for Win 7/8/8.1 as well as others. Please contact us if you use any operating system other than Win 7/8/8.1 and we can give you the necessary drivers. For Win bootcamp Win 7/8/8.1 the drivers are available online.
If you cannot connect to any wifi network while using a LandingZone, please contact us.
The MSRP of the MacBook Pro with Retina display docking station will be $249 after release. For the preorder period, we are offering this docking station at $199.
To get to the right area of your computer, select System Preferences then Network.
Look at the left column of the Network preferences window. Click the name AX88179 USB 3.0 to Gigabit Ethernet Driver for LandingZone 2.0 PRO, or LAN9500 for LandingZone 1.0 PRO.Next, click Advanced to the bottom right of the new connection information. At the top navigation find Hardware. Look for Mac Address above Configure. The string of letters and numbers next to MAC Address is what you're looking for.
Once the LandingZone DOCK is available for release, we will contact all customers who have preordered and let them purchase their new docking stations. They will receive their docking stations after purchase in the order they were preordered.
Why am I getting freezes and kernel panics part of the time when docking and undocking?
You have not downloaded our most recent Ethernet driver. We have seen these issues with the newest MacBook Air and have a new driver available for download. Please use the newest driver for MacBook Air released June 2013. If you are experiencing these operating system issues with any other MacBook Air series, please contact us.
In newer Safari browsers, some Flash and Java players are not included. Please click on “Missing Plug-in” in the display screen when you try to view a video. This link will take you to the appropriate site to download your missing display software. These plug-ins are property of Adobe and Oracle and are distributed for free to the public. Once the player is installed, please reload our homepage and click again to access the videos.
Customer ratings are based on after purchase responses to a third party software called YotPo. On LandingZone.net these customer ratings are presented in two forms: general by product or a review by a customer. Five red stars underneath the product title are created by aggregating the individual customer ratings into one overall rating. The ratings next to individual customer names represent only that customer's opinion of the LandingZone product available on the page.
These ratings are collected through after purchase emails to ensure review quality and reliability.